Refund Policy

We stand behind every MaxAura device with a 30-day money-back guarantee. If you're not happy with your purchase, you can return it within 30 days of delivery for a full refund.

How to start a return

Email us at info@maxaura.com with your order number and we'll guide you through the process. Please don't send items back before contacting us.

Conditions

To be eligible, items should be returned in reusable condition with all included accessories. We may deduct the cost of clearly missing or damaged parts. Return shipping for change-of-mind returns is the customer's responsibility; if an item arrives faulty or damaged, we cover it.

Refunds

Once we receive and inspect your return, we'll approve your refund and issue it to your original payment method, typically within 5–10 business days. Your bank or card issuer may take additional time to post the refund.

Damaged or faulty items

If your item arrives damaged or develops a fault, contact us right away with a photo and we'll arrange a replacement or refund at no cost to you.

Contact

Questions about a return? Email info@maxaura.com — we usually reply within one business day.